Terms of Service & Data Policy (TOS) at 26 October 2023

1. Service Overview

1.1 Platform Description

Gluecharm, managed by Spaii Edutainment SL, is a platform dedicated to aiding agile development through clear user stories, enhanced collaboration, and use case visualization. Our platform offers a wide range of features and tools to streamline your development process and improve your team's efficiency.

1.2 Server Locations

Gluecharm, stores and runs its applications in cloud provider Amazon in the European Region. 

1.3 Free Subscription

A free subscription is available for those keen on exploring our services. Take advantage of this opportunity to experience the full potential of Gluecharm and see how it can benefit your projects. There is no warranty that this free subscription cannot be changed. if that's the case we will report back to you so you can op it into a new subscription or you want to your data removed. 

2. External AI Service Providers

2.1 Server Locations

Some AI solutions are powered by external providers with servers possibly located in the USA, ensuring full GDPR compliance. Rest assured that your data is handled with the utmost care and in accordance with the highest security standards. We requested to our service providers to run their service in EU Territory but we cannot warranty. If this is something that its key for you, under the Enterprise License we can run the application with your own AI service provider.

2.2 Data Usage and Retention

Gluecharm mandates external AI providers to abstain from using user data for training purposes and to not retain any records of processed data. Your privacy is our priority, and we take every measure to protect your sensitive information.

3. Internal AI Engines and Open-Source Solutions

3.1 Proprietary Systems

In-house AI engines developed to enhance our offerings and ensure optimized services for users. Our proprietary systems are designed to provide accurate and reliable results, empowering you to make informed decisions.

3.2 Open-Source Models

Select open-source AI models are leveraged, run internally to ensure secure data processing. We leverage the power of open-source technologies to deliver cutting-edge solutions while maintaining the highest standards of data security.

4. User Data and AI Processing

4.1 Compliance

All data processing activities strictly adhere to Spanish GDPR guidelines. We are committed to protecting your data and ensuring compliance with the applicable regulations to safeguard your privacy.

4.2 Commitment

Unwavering commitment to user privacy and data security. We understand the importance of your data and take every measure to ensure its confidentiality and integrity.

5. Continuous Improvements

5.1 Enhancement of AI Capabilities

Steadfast in enhancing AI capabilities through continuous research, development, and innovation. We are dedicated to staying at the forefront of technological advancements to provide you with the best AI-driven solutions.

5.2 Research, Development, and Innovation

Ensuring Gluecharm remains at the forefront of delivering AI-driven solutions. Our team of experts is constantly exploring new possibilities and pushing the boundaries of AI to deliver innovative solutions that meet your evolving needs.

6. Early Adopters Program

6.1 Program Description

Early Adopters Program allows users to try features for free in exchange for feedback to improve functionality. Join our Early Adopters Program and be part of shaping the future of Gluecharm. Your feedback is invaluable in helping us create a platform that meets your specific requirements.

6.2 Feedback and Improvement

User feedback is invaluable for continuous improvement and achieving a 25% acceleration in development or more depending on the type of applications and team experience. Your input drives our innovation, and we appreciate your contribution to making Gluecharm the best it can be.

7. Disclaimer on AI Suggestions

7.1 Non-Professional Advice

AI suggestions are not professional advice, but are intended to aid in brainstorming and guiding thought processes. Our AI-powered suggestions are designed to inspire creativity and assist you in exploring new ideas.

7.2 User Discretion

Ultimate decision regarding the use of AI suggestions resides solely with the user, with Gluecharm bearing no responsibility for such decisions. We empower you to make informed choices based on your unique requirements and expertise.

8. General Information or Queries

For any queries or concerns regarding our practices, feel free to contact us at help@gluecharm.com. Your satisfaction and understanding of our terms are our utmost priority. Our dedicated support team is here to assist you and address any questions or concerns you may have.

9. Data Deletion or Removal

To delete or remove your data, please send an email to help@gluecharm.com. We will process your request in accordance with our data policy and applicable laws. Your privacy is important to us, and we are committed to ensuring the secure and timely deletion of your data upon request.

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